Use our online shopping cart system and our SECURE payment system - 100% safe purchase guarantee.

Cowboy Boots Direct
1511 Habersham Way
Dalton, GA 30720

NOTE: State sales tax will be added to Georgia residents only at 7%. This tax will be noted on your invoice.
Cowboybootsdirect.net gladly accepts Master Card, Visa, cashier's checks and money orders. Cashier's checks & money orders need to be made payable to "Cowboy Boots Direct"

Shipping Policy:

• No international orders at this time.
• In-stock items will generally be shipped within 48 hours of payment clearing.
• Standard UPS Ground Shipping (generally expect order within 4-7 business days after payment clears)
• Shipping and Handling Charges: (in continental U.S. only)

Please email us at info@cowboybootsdirect.net for rates for 2 pair or more, or special shipping requests. If you select UPS Flat Rate (Ground) Shipping, you can expect to receive your order within 4-7 business days. The terms for UPS 3 Day Select and UPS 2nd Day Air apply once the order has been processed and shipped. Prices are subject to change.

Cancellations/Delivery:
STOCK footwear generally gets shipped out the same day or the following day after payment clears. Cancellations may be made if the order has not been placed with the warehouse and shipped. We do everything within our power to ensure that your boots are shipped within the desired time frames. However, if we do our part in getting the package out on time and the shipping company misses the desired delivery date, you need to file a claim directly with the shipping company for any loss.

General Returns & Exchanges Policy:
We are sorry that the need has arisen for you to return your purchase to us. We have a 100% satisfaction guarantee on our boots. An exchange on Caboots products, or an exchange or refund on Cowtown and Oak Tree Farms products, will be made when items are returned unworn and in new condition within 15 days of purchase.

Boots must show no sign of wear to be returned - worn or scuffed boots cannot be returned. Once boots are worn all sales are final. Returns/exchanges must be in the original box & original tags must be attached. Copy of invoice must be enclosed. If there is anything we can do to assist you with your purchase, please email us @ info@cowboybootsdirect.net. If you need to return your boots, please email us @ returns@cowboybootsdirect.net for a return authorization code. Please be sure to include your telephone number and email address. Please be sure to include your name, telephone number, address, order number, and email address.

Return shipping is the responsibility of the customer; however, we will pay similar service rate on the replacement pair of boots. In the event of a return, shipping & handling charges are non-refundable. Customer Satisfaction is a Priority with us! We will work to ensure that you are a satisfied customer. Thank you for shopping @ cowboybootsdirect.net.

Policy for Exchanges or Returns for Cowtown boots:
If a pair of boots is out of stock, we will have that order custom made at no extra cost to the customer. Make-ups take approximately 5 weeks. A prompt exchange or refund will be made when items are returned unworn and new condition within 15 days of purchase.
For a return authorization code, please email us at returns@cowboybootsdirect.net. Please be sure to include your name, address, telephone number, order #, and email address. We will send you details on how to mail your boots back for return or exchange.
Cowtown boots exchanges/refunds do not require an exchange or restocking fee. When a customer returns boots for an exchange, the customer will pay shipping for returned item and we pay for the new item to be shipped. Refunds will be made as soon as return processing is complete.

Policy for Exchanges or Returns for Oak Tree Farms boots:
Orders generally ship out the date after being received in the warehouse by standard delivery on FedEx. Some sizes may require a 2-4 week special backorder time frame.
We can accept exchanges/returns for these boots, but customer must return unworn and in new condition within 15 days of purchase. There will be a 10% restocking fee. These are quality constructed boots; however, in the unlikely event of a boot having premature structural problems we will replace it. (Please realize these boots "have no gimmicks; they are 100% genuine leather and fit like a dream.")
In the even of premature structural problems, please contact us via email. Be sure to include your name, address, telephone number, order #, and email address. We will send you details on how to mail your boots back for an exchange.

Policy for Exchanges or Returns for Caboots boots:
Description - Natural Beauty:
All our boots are handmade- this means no machines- hands only, and the sewing machines the hands use. Dye lots, leathers and computer monitors vary colors slightly and due to the handmade process there may be variations that add to the uniqueness and natural beauty of a handmade product- not considered a reason for return. Occasionally leather and exotic skins will have natural scars or small markings that are inherent to the animal skin and also not considered to be blemishes. We do our best though to try and arrange the hide so they are not in a conspicuous area. Such markings only add to the authenticity and natural beauty of the product and it is understood that these markings do not compromise the quality or durability of the boot.
All exchanges require a $10.00 exchange/shipping fee.
STOCK FOOTWEAR/PRODUCTS:
For a return authorization code, please email us at returns@cowboybootsdirect.net. Please be sure to include your name, address, telephone number, order #, and email address. We will send you details on how to mail your boots back for an exchange.
You may exchange your footwear for another size or style or store credit good for 1 year only providing the footwear has not been worn or damaged upon your receipt. Please EMAIL for APPROVAL AND AUTHORIZATION CODE. All regular shipping charges do apply. We do not reimburse shipping charges unless we made a mistake and shipped the wrong item. ExchangeslRetums may take up to 3-4 weeks to process from the time we receive the merchandise. If there is an impasse on a refund we will need to charge a 15% restocking fee, however, you must EMAIL for APPROVAL AND AUTHORIZATION CODE.
Back Orders - Occasionally, we may run out of stock of a particular item, in which case the item may be back ordered or, If you wish, exchanged for another item.
DISCOUNTED CLOSEOUT FOOTWEAR/PRODUCTS: All discounted and closeout footwear is sold as is, and all sales are final. At our discretion, you may return them as credit towards a future purchase, however you must CALL FOR APPROVAL AND AUTHORIZATION CODE.
DELIVERY:STOCK footwear gets shipped out the same day or if orders come in after 3 pm MTN time the next day according to the chosen delivery schedule.
EXPRESS SHIPPING: We do everything within our power to ensure that your boots/shoes/footwear are shipped within the desired time frames. However, if we do our part getting the package out on time and the shipping company misses the desired delivery date, you need to file a claim directly with the shipping company for any loss. ADDITIONAL INSURANCE IS RECOMMENDED FOR REIMBURSEMENT FROM THE SHIPPING COMPANY IN CASES OF LOSS.
Changes may be made periodically to these policies without prior notice.